FAQ

Product Warranty

Middlewestbikes provide one year warranty guarantees that our helmets are free from defects in materials and workmanship. Warranty excludes wear and tear, any end-user modification, natural break down of colors and materials over time, improper use or abuse, and/or crash damage. Application of non-removable sticker or other modification limits warranty to repair. This limited warranty will cover replacement parts/repair, labor and service to repair the helmet.

Return & Exchange

  • We provide completely hassle free return or exchange service if any wrong of the order was caused by our fault, ex: manufacture defective, wrong shipment, shipping damage.
  • We will make exchange by using our shipping service. If you would like to have a refund, only the item price paid will be refunded. Any other charges like Shipping, Handling, Duties, Brokerage etc will not be refunded.We know the head shape & size varies on different people.
  • The free return & exchange policy doesn't apply to the wrong size ordered, so please check the size chart to make sure you have the right size. Buyer pays return shipping and 15% restocking fee may be charged due to customer wrong orders.


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CONTACT US

Contact: Middlewestbikes

Phone: 331-218-4146

Tel: 331-218-4146

Email: sales@middlewestbikes.com

Add: 376 Gundersen Dr., Carol Stream, IL 60188, USA